Refund policy

How do I return something?

Returns are easy and only take a few simple steps.

You have 14 days to return your order from the day it delivers to your shipping address.

Refunds are processed quickly once we receive your return.

Please feel free to order and try on your item, we are famous our our femininely flattering fit, we are sure you won't need a return. 

Happy Shopping <3

ZIRVIRA Team

14-Day Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unworn, unused, and in original condition

  • With all tags attached

  • In original packaging

  • Accompanied by proof of purchase

If you’re unsure about sizing, fabric, or fit, we encourage you to reach out before purchasing — our team is always happy to assist at info@zirvira.com.

How to Start a Return (Step-by-Step)

  1. Contact Us
    Email info@zirvira.com within 14 days of receiving your order, including:

    • Your order number

    • Reason for return

  2. Wait for Approval
    Our team will review your request and provide return approval along with return instructions.
    Returns sent without prior approval may not be accepted.

  3. Ship Your Return
    Once approved, securely package your item and send it to the return address below.

Return Address

ZIRVIRA Returns

6th Floor, Building 23, Julong Industrial Park, Liwan District, Baiyun District, Guangzhou City, Guangdong Province, China

Please ensure your return includes your order number inside the package.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Original shipping fees are non-refundable

  • We recommend using a tracked shipping service, as ZIRVIRA is not responsible for returns lost in transit

Damaged or Faulty Items

In the rare event that your item arrives damaged or defective:

  • Contact us within 3 days of delivery at info@zirvira.com

  • Include:

    • Your order number

    • Clear photos of the issue

We will assess the matter and provide an appropriate resolution (replacement or refund where applicable).

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method

  • Please allow up to 14 business days for the refund to be processed and reflected by your bank or card provider

If more than 15 business days have passed since approval, please contact info@zirvira.com